Frequently Asked Questions
Everything you need to know about your LoveShackFancy favorites.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery status.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How do I care for my silk and lace garments?
To preserve the delicate nature of our fabrics, we recommend professional dry cleaning for most items. Please refer to the specific care label inside your garment for detailed instructions.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to modify or cancel an order once it has been confirmed. Please double-check your shipping address and items before completing your purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for installment-based payments.